We deliver across most of Europe and North America. This article lists information about general delivery terms. If you have any questions or would like to learn more, you can contact us via the details below.
Where we deliver
Europe: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Lithuania, Luxembourg, The Netherlands, Norway, Spain, Sweden, Switzerland and the United Kingdom
North America: United States, Canada, Mexico and the Caribbean
Delivery Time
Delivery times vary depending on design and destination. You can expect:
7 - 15 weeks in Europe
10 - 20 weeks in the Continental US
The delivery time starts upon confirming and paying for your order, when we can confirm the expected delivery window. The final delivery company will eventually confirm the final delivery date.
Shipping outside the Continental US
For clients with projects outside the continental US, please note additional fees and/or freight forwarders may be needed. Below please find more details on shipping to Canada, Hawaii, Alaska, and Puerto Rico.
Shipping to Canada
We are able to ship directly to most parts of Canada, though additional shipping costs and fees need to be taken into consideration and communicated to the client in advance. We are not able to confirm shipping costs until the order has been quoted and we know the exact scope. In general, the shipping price for Canadian orders is between $3000-3500, plus around 16% duties and fees. Lead time for orders going to Canada is between 16-22 weeks.
Shipping to Hawaii and Alaska
For orders going to Hawaii and Alaska, we’d typically ship the order to California for our flat rate $995 shipping fee. From there, the client’s freight forwarder would handle the final leg of delivery from CA to HI/AK. Typically clients use Aloha Freight (www.alohafreight.com).
Shipping to Puerto Rico and the Caribbean
For orders going to Puerto Rico, or other islands in the Caribbean, we would typically ship the order to Florida for our standard $995 flat rate shipping fee. From there, the client’s freight forwarder would handle the final leg of the delivery.
How it's delivered
We deliver to the first room inside your home in Denmark, Germany, France, NY Metro Area, Chicago, and California - unless you wish especially for a curbside delivery instead. Elsewhere, we deliver to the curb. We’ll inform you about the shipment date of your order. The final transport company will contact you and confirm the delivery date before arrival.
Costs
In the EU, delivery costs are calculated case by case - based on order size and project location. For the continental USA, delivery is a flat rate of $995.
VAT & Customs
We're VAT-registered in the European countries listed above, meaning local VAT is included in our pricing as well as any potential customs. The only exceptions are Lithuania and Luxembourg, where a purchase can only be made through a company due to EU tax laws. If you're based in Switzerland, VAT is not included and will apply upon the import of the goods.
About Installation
If you’ve booked installation with us, we’ll plan a tentative date during the manufacturing process or close to the shipment date. If you haven't booked installation, we recommend waiting to schedule installation until your final delivery date is confirmed.
Contact Us
If you have questions about delivery, please reach out to our designers (for future projects) or our Customer Success team (for orders already placed). Find all contact details on our website:
Denmark | Germany | France | USA / Canada | Rest of Europe