Unless a carry-in service has been booked, all orders are delivered to the curbside. This means your order will arrive in a transportation crate and placed as close to your home as possible—typically at the curb or on your driveway—where a pallet jack can easily reach on a paved surface.
We don’t offer white glove delivery, so it’s important to plan ahead. Make sure you have the time and help needed to unpack the crate and carry everything inside safely. If your order is large or access is limited, we recommend contacting a local moving company or lift service for assistance.
Here’s how the delivery process works:
- Once your order is ready
You’ll receive an email from us when your order has passed quality control and is ready to leave our carpentry. Delivery typically takes 7 - 10 working days, depending on your location. - The transportation crate
Your order will arrive securely packed in a custom wooden crate. The lid can be removed using a Torx20 screwdriver. Here, you find all relevant transportation information. - Receiving your delivery
Our shipping partner will reach out to confirm the delivery time - usually the day before your order is scheduled to arrive. When your order arrives, we recommend checking everything carefully for any signs of damage or missing items. - After delivery
The crate can be disassembled using the same screwdriver. Please dispose of it according to your local guidelines for bulky waste.