Unless delivery to the place of use has been booked (not available in all regions, please ask your Reform designer), delivery will be made to the curbside. This means your order will be delivered, securely packaged in a sturdy box, to the curbside. The cardboard packaging can be easily opened using common household tools, allowing you to carry the individual elements into your home comfortably.
Once your order is ready, you will receive an email from us. Delivery typically takes 7–10 business days, depending on your location. Our shipping partner will contact you to confirm the exact delivery time, usually the day before the scheduled delivery.
We recommend having an extra pair of hands available for carrying, as some parts can be large and heavy. If you ordered a stainless steel countertop, feel free to contact us before delivery – we’ll provide you with the exact weight so you can prepare accordingly.
Please inspect the packaging for visible damage upon delivery, before signing the delivery note. Any obvious damage should be noted directly on the delivery slip. In the event of visible transport damage, we kindly ask you to take photos and contact our Customer Success Team immediately, as damage claims must be submitted within three business days of delivery.
To ensure a smooth process, please unpack your order immediately after delivery and check the contents for any internal damage. If you notice any defects, please also take photos before assembly and inform us within three business days so we can assist you promptly.
If you ordered appliances or a faucet from us, please note that these items may be delivered separately from the cabinet elements.
Finally, please dispose of the packaging according to your local regulations for bulky waste.
Countertops from Our Local Partner (EU only)
We will inform you if you have chosen a countertop from our Danish partner. In this case, it will be delivered separately from your kitchen. You will receive two separate deliveries – one for the cabinets and one for the countertop. The freight carrier will contact you to arrange a delivery date for the countertop once it has been handed over by the manufacturer.