We deliver to the curb and depending on design, your order is delivered within 6-12 weeks after payment is received and production is initiated. Lead time for US customers is between 12-14 weeks. There may be extended production or delivery time on some designs, but this will be informed and clarified when ordering. On special occasions, holidays etc. there will be extended lead time, but we inform you on this when you receive your quote.
We inform you about current lead time upon ordering.
All Reform orders are delivered to the curb, which means you are responsible for receiving and carrying the order in door. If you are a US customer, we offer an additional service where your order will be delivered inside your home. Unfortunately, we do not have the opportunity to offer lift services, so it's important that you have people ready to help with delivery on the delivery day, if necessary. If you are not home at the time of delivery, you can always agree with us deliver your order in a garage or leave it by the curb, at a different address than previously agreed upon. However, this must be coordinated in advance.
The delivery process is described in the following steps:
1. The order is shipped
You will receive an email from us as soon as your order is quality assured and ready to be shipped from our carpentry. You receive that e-mail approximately one week before the delivery date. The order will be delivered within the time frame: 8-16.
2. Transportation box
The cover of the transportation box is attached with screws with torx head. We recommend a screwdriver with T20 bit to open the box.
Upon receipt, it is important that you check the goods for any damage and defects and contact us with information about this so that we can track it immediately. The freight company contacts you before delivery - likely the day before.
4. Disposal of the box
The box can be separated by the same screw tool, making it easier for you to turn to dispose. You are responsible for disposing of the transportation box. If you are a US customer, our additional white glove service handle disposal of all packaging.