General Contract and Delivery Terms (GCDT) - DACH
Reform Furniture Germany GmbH
General Contract and Delivery Terms (GCDT)
Version: November 2025
1. Scope of Application
1.1 These General Contract and Delivery Terms (hereinafter referred to as the “GCDT”) form an integral part of all contracts concluded between Reform Furniture Germany GmbH (Commercial Register: Local State Court of Charlottenburg (Berlin), HRB 183890 | Registered Office: Kantstraße 21, D-10623 Berlin; hereinafter referred to as “Reform”) and its contractual partners who purchase products or services from Reform (hereinafter referred to as the “Customer(s)”).
1.2 These GCDT shall also apply to all future contracts between Reform and the Customer, without the need for Reform to refer to them in each individual case. The GCDT shall be deemed accepted by the Customer at the latest upon receipt of the products or services.
1.3 These GCDT shall apply exclusively. Any general terms and conditions of the Customer that differ from, conflict with or supplement these GCDT shall only become part of the contract if and to the extent that Reform has expressly agreed to their application in writing.
1.4 These GCDT apply both to orders placed by consumers within the meaning of Section 13 of the German Civil Code (BGB) (i.e. natural persons entering into a legal transaction for purposes that are predominantly outside their trade, business or profession) and to orders placed by business customers within the meaning of Section 14 BGB.
1.5 Legally relevant declarations or notifications made by the Customer to Reform after conclusion of the contract (e.g. setting of deadlines, reminders or notices of withdrawal) must be made at least in text form in order to be effective (a simple email is sufficient), unless otherwise expressly stipulated in these GCDT .
1.6 References to statutory provisions in these GCDT are provided for clarification purposes only. The statutory provisions shall therefore apply, even without such clarification, unless they are directly amended or expressly excluded by these GCDT.
2. Products and Services | Measurement | Installation
2.1 Reform manufactures custom-made kitchen configurations, including kitchen equipment, furniture, furniture fronts and worktops for kitchens and storage solutions on behalf of and on the basis of the Customer’s specifications (hereinafter “Products”). Reform also provides services connected with the planning and the on-site installation and/or fitting of the Products, in particular measurement and installation services (hereinafter “Services”).
2.2 Unless Reform has, in individual cases, expressly agreed in writing to perform a chargeable measurement for the Customer, the Customer shall be solely responsible for providing Reform with accurate measurements and characteristics of the relevant site conditions, as well as of any third-party products and/or any products already installed at the Customer’s premises.
2.3 Unless Reform has, in individual cases, expressly agreed in writing to provide chargeable installation services, the Products shall be installed by the Customer. Where installation by Reform has been agreed, the Customer shall ensure that Reform can perform the installation properly and on time. In particular, the Customer shall ensure that all third-party products required for installation are available and that the installation area is freely accessible to Reform’s installers. The Customer shall be responsible for the proper installation and availability of all necessary water and electricity connections and shall inform Reform of the exact location of these connections insofar as this is required for installation.
2.4 If the Customer engages third parties to install the Products, the Customer shall ensure that the installation date is coordinated with the delivery date agreed with Reform or its suppliers, and in any event is not scheduled before the date of delivery of the final partial delivery.
2.5 If Reform is unable to fulfil its contractual obligations as a result of the Customer’s failure to provide the required cooperation, Reform shall be released from its obligation to perform to that extent. Any costs incurred by Reform as a result of delayed or insufficient cooperation by the Customer (including, for example, travel costs, call-out charges and installer downtime) shall be borne by the Customer to a reasonable extent.
3. Conclusion of Contract | Change Requests
3.1 Reform shall generally communicate with the Customer by email. Before concluding a contract, the Customer shall inform Reform of the desired quantity, type and design of the Products, and – where applicable – the dimensions of the relevant rooms and/or any third-party products.
3.2 Offers made by Reform shall be binding unless expressly stated otherwise. A contract between Reform and the Customer shall be considered concluded when the Customer accepts Reform’s binding offer by placing an order (a simple email being sufficient), or upon the Customer’s receipt of the Products or Services at the latest.
3.3 Reform shall not be obliged to accept any change requests to the Products or Services after the Contract has been concluded. Reform shall, however, endeavour to accommodate the Customer’s change requests to a reasonable extent. Any additional costs, price adjustments and/or delivery delays resulting from such change requests shall be borne by the Customer.
4. Start of Production | Production and Delivery Deadlines| Delayed Delivery
4.1 Reform does not keep the Products in stock, but manufactures them individually for each Customer. For this reason, the Customer shall be required to pay the full price in advance (see Clause 1 of these GCDT). Reform will not commence Product manufacture until full payment has been received.
4.2 Reform will normally inform the Customer of the anticipated production and delivery deadlines. These usually lie between six (6) and twelve (12) weeks following receipt of full payment by Reform. Production and delivery deadlines shall be non-binding, unless Reform expressly confirms them in writing as being binding.
4.3 Should Reform fail to meet binding production and delivery deadlines, the Customer may only withdraw from the Contract or claim damages in lieu of performance after a reasonable grace period set by the Customer has expired without success. This shall not apply where setting a grace period is unnecessary under statutory provisions.
4.4 Whether Reform is in delay with delivery shall be determined in accordance with statutory provisions. However, the Customer shall be required to issue a reminder in all cases.
4.5 Force majeure, operational disruptions, industrial action and other circumstances beyond Reform’s control – whether such circumstances affect Reform or its suppliers – shall release Reform from its delivery obligations for the duration of the disruption and to the extent of its impact.
5. Dispatch | Delivery
5.1 Reform’s suppliers generally dispatch the Products directly to the Customer and, unless otherwise agreed in writing for the individual case, delivery is made kerbside only. Reform shall only bear the dispatch risk if the customer is a consumer.
5.2 Upon delivery, the Customer shall carefully inspect the Products for any damage, document any such damage (e.g., with clear photographs), and notify Reform accordingly. If damage to the Products is clearly visible upon delivery, the Customer shall be entitled to refuse acceptance of the delivery.
5.3 Reform shall be entitled to make partial deliveries. Details regarding delivery, the countries supplied by Reform and applicable delivery costs are set out on the invoice.
5.4 In the event of returns caused by incorrect or incomplete delivery information provided by the Customer, or if storage costs arise because the Customer is not present at the agreed delivery time, Reform reserves the right to charge the Customer for the resulting costs and administrative fees.
6. Prices | Taxes
6.1 Unless otherwise stated, the prices quoted do not include delivery or installation costs, or any administrative fees. Information on delivery costs, any installation costs and administrative fees is set out on the invoice. This information is also displayed prior to placing the order.
6.2 Unless otherwise stated, all prices are gross prices, inclusive of statutory value-added tax.
7. Payment | Retention of Title
7.1 Once the contract has been concluded, Reform shall issue an invoice to the Customer. The Customer shall pay the full invoiced amount in advance within eight (8) days by bank transfer to the account specified on the invoice.
7.2 Reform shall retain ownership of each delivered Product until full payment has been received. Where third parties own the ordered Products, ownership shall remain with the respective third-party until full payment has been made.
8. Warranty | Right of Withdrawal
8.1 In the event of Product defects, the Customer may invoke its statutory warranty rights against Reform in accordance with applicable law. Unless expressly agreed otherwise, Reform provides no additional guarantees or warranties.
8.2 Where the Customer is a business, Section 377 of the German Commercial Code (HGB) shall apply. In addition, the warranty period shall be twelve (12) months.
8.3 Products presented, including on Reform’s website, are shown using digital photographs. Minor deviations in colour, grain or patina from the actual Product are technically unavoidable because the Products are individually crafted from natural materials. Such deviations shall not constitute a defect in the Products ordered from Reform. This applies in particular to veneered fronts and solid wood worktops, surface metal handles and fronts, fold aluminium fronts and linoleum fronts and worktops. Prior to conclusion of the contract, the Customer is expected to gain a sufficient understanding of the characteristics of the Products based on the information provided by Reform.
8.4 The Customer shall have no right of withdrawal under Section 312g para. 2 No.1 of the German Civil Code (BGB), because the Products are not prefabricated and their manufacture depends on the Customer’s individual selection and specifications, making them clearly tailored to the Customer’s personal requirements.
9. Liability
9.1 Claims for damages by the Customer shall be generally excluded. This exclusion shall not apply to claims resulting from loss of life, personal injury or damage to health. It shall also not apply to claims resulting from the breach of essential contractual obligations (cardinal obligations) or from any damages caused by intentional or grossly negligent conduct by Reform, its legal representatives or vicarious agents. Essential contractual obligations are those obligations a party must fulfil for the contract to be properly executed and achieve its purpose. In such cases, Reform shall be liable without limitation. Liability under the German Product Liability Act shall remain unaffected.
9.2 In the event of a breach of essential contractual obligations, Reform shall be liable only for the typical and foreseeable damages typical of such contractual relationships, provided such damage was caused by simple negligence, unless the claim relates to loss of life, personal injury or damage to health.
9.3 Reform’s liability under foregoing Clause 2 shall be limited to the invoice value of the respective order. This limitation shall not apply in the event that Reform acts with intent.
9.4 Reform accepts no liability for the accuracy of the measurements provided by the Customer or for the condition of third-party products present at the Customer’s premises.
10. Prohibition of Set-off | Restriction of Rights of Retention | Non-Assignment Clause
10.1 Where the Customer is a business, the Customer may only offset its claims against Reform’s claims or assert a right of retention to the extent that the Customer’s claims are uncontested or legally undisputed, or have been acknowledged by Reform.
10.2 Where the Customer is a business, any assignment of the Customer’s claims against Reform shall require Reform’s prior written consent. Reform shall only withhold such consent for legitimate reasons.
10.3 Reform shall be entitled, without the Customer’s prior consent, to assign its claims against the Customer to third parties.
11. Data Protection
Reform’s Privacy Policy provides information on how personal data is handled. The Privacy Policy can be viewed at https://www.reformcph.com/de/privacy-policy.
12. Applicable Law | Place of Jurisdiction | Contract Language
12.1 These GCDT and any disputes arising from or in connection with them shall be governed by German law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall be excluded.
12.2 Where Products or Services are ordered by businesses, the exclusive place of jurisdiction shall be Berlin for all disputes arising from or in connection with these GCDT. Otherwise, the statutory rules governing the place of jurisdiction shall apply.
12.3 The contract language is German. Any other versions of these GCDT that may be available on Reform’s website or elsewhere in another language are provided for convenience only and shall be considered non-binding. Only the German version of these GCDT shall be authoritative.
13. Amendments to these GCDT | Severability Clause
13.1 The version of these GCDT in effect at the time of contract conclusion shall apply to the respective contract. Reform reserves the right to amend these GCDT. Such amendments shall not take effect retroactively and shall apply exclusively to future orders.
13.2 Should any provisions of these GCDT be or become wholly or partially invalid, ineffective, unenforceable or impracticable, this shall not affect the validity or enforceability of the Contract as a whole.
Reform Furniture Germany GmbH
Local State Court of Charlottenburg (Berlin) HRB 183890
November 2025